Installing the Browser Extension

Chrome Extension Installation

The Sniffer Chrome extension is the most popular way to access Sniffer directly from your browser. It allows you to capture feedback on any website, even those where you cannot install the JavaScript snippet.

Step 1: Open Google Chrome and navigate to the Chrome Web Store. You can access it directly by visiting chrome.google.com/webstore or by searching “Chrome Web Store” in your browser.
~~Step 2:~~~~ In the Chrome Web Store search bar, type “Sniffer” and press Enter. Look for the official Sniffer extension, identifiable by the Sniffer logo and publisher name.~~
~~Step 3:~~~~ Click on the Sniffer extension listing to open the extension details page. Review the description, screenshots, and user reviews to confirm you have found the correct extension.~~
Step 4: Click the “Add to Chrome” button. A confirmation dialog appears asking you to confirm the installation and the permissions the extension requires.
Step 5: Click “Add extension” to proceed with the installation. Chrome downloads and installs the extension automatically.
Step 6: Once installed, the Sniffer icon appears in your browser toolbar, typically in the upper-right corner. If you do not see the icon, click the puzzle piece icon (Extensions menu) and pin the Sniffer extension for easy access.
Step 7: Click the Sniffer icon in the toolbar to open the extension. You are prompted to log in with your Sniffer account credentials.

The Chrome extension is now ready to use. You can activate Sniffer on any webpage by clicking the extension icon and selecting a project.

Firefox Extension Installation

Firefox users can install the Sniffer extension from the Firefox Add-ons website.

Step 1: Open Mozilla Firefox and navigate to addons.mozilla.org or search for “Firefox Add-ons” in your browser.
Step 2: Use the search bar on the Add-ons website to search for “Sniffer.” Locate the official Sniffer add-on in the search results.
Step 3: Click on the Sniffer add-on listing to view details, including the description, version information, and user ratings.
Step 4: Click the “Add to Firefox” button. Firefox displays a permission request dialog showing what access the extension requires.
Step 5: Review the permissions and click “Add” to confirm the installation. Firefox installs the extension and displays a confirmation message.
Step 6: The Sniffer icon now appears in your Firefox toolbar. If the icon is not visible, click the menu button (three horizontal lines), select “Add-ons and themes,” and ensure the Sniffer extension is enabled.
Step 7: Click the Sniffer icon and log in with your account credentials to begin using the extension.

Safari Extension Installation

Safari users on macOS can install the Sniffer extension through the Mac App Store.

Step 1: Open the Mac App Store on your Mac. You can find it in your Applications folder or by clicking the App Store icon in your Dock.
Step 2: Use the search bar in the App Store to search for “Sniffer” or “Sniffer for Safari.”
Step 3: Locate the official Sniffer Safari extension in the search results. Verify the publisher name to ensure you are downloading the authentic extension.
Step 4: Click “Get” and then “Install” to download the extension. You may be prompted to enter your Apple ID password or use Touch ID to authorize the download.
Step 5: Once downloaded, open Safari and navigate to Safari > Preferences (or Safari > Settings on newer macOS versions) from the menu bar.
Step 6: Click the “Extensions” tab in the Preferences window. Find Sniffer in the list of extensions and check the box next to it to enable the extension.
Step 7: Safari may ask you to confirm that you want to enable the extension. Click “Turn On” to proceed.
Step 8: The Sniffer icon appears in the Safari toolbar. Click it to log in and start using Sniffer.

Note: Safari extensions require macOS 10.14.6 or later and Safari 14 or later.

Extension Permissions

When installing the Sniffer browser extension, you are asked to grant certain permissions. Understanding these permissions helps you make an informed decision about installation.

Access to Website Data: Sniffer requires permission to read and modify data on websites you visit. This permission is necessary for the extension to display the Sniffer sidebar, capture screenshots, and place feedback pins on webpage elements. Sniffer only activates on websites where you explicitly enable it.
Access to Tabs: The extension needs permission to access browser tabs to identify which website you are viewing and to capture the current URL for bug reports.
Storage: Sniffer stores your login session and preferences locally in the browser. This allows you to remain logged in between browser sessions and saves your sidebar settings.
Notifications: If enabled, Sniffer can display browser notifications to alert you about new bugs, comments, or task assignments. This permission is optional and can be managed in your browser settings.
Clipboard Access: Some features, such as copying task links or screenshot data, may require clipboard access. This permission allows Sniffer to copy information to your clipboard when you use these features.

Sniffer takes privacy seriously and only uses these permissions to provide the functionality described. The extension does not collect or transmit personal browsing data unrelated to your Sniffer projects.

Logging In via Extension

After installing the extension, you need to log in to connect it to your Sniffer account.

Step 1: Click the Sniffer icon in your browser toolbar. The extension popup opens, displaying a login prompt.
Step 2: Enter your Sniffer account email address and password. These are the same credentials you use to log in to the Sniffer web dashboard.
Step 3: Click “Log In” or “Sign In” to authenticate. The extension communicates with Sniffer servers to verify your credentials.
Step 4: If your account has two-factor authentication (2FA) enabled, you are prompted to enter the verification code from your authenticator app or SMS.
Step 5: Upon successful login, the extension displays a list of projects you have access to. Select the project you want to work with.
Step 6: Navigate to the website associated with your selected project. Click the Sniffer icon or use the keyboard shortcut to activate the Sniffer sidebar on the page.
Staying Logged In: The extension remembers your login session, so you do not need to log in every time you open your browser. Your session remains active until you explicitly log out or your session expires due to security policies.

Switching Accounts: If you have multiple Sniffer accounts, you can log out of the current account by clicking the Sniffer icon, accessing the extension menu, and selecting “Log Out.” You can then log in with different credentials.

Troubleshooting Login Issues: If you cannot log in, verify that you are using the correct email and password. Use the “Forgot Password” link on the Sniffer website to reset your password if needed. Ensure your browser allows cookies and that no browser extensions are blocking the login request.